All of our providers comply with local legislation and applicable health recommendations regarding protective material and safety to help avoid the spread of Covid-19.
FAQs
P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Cancun with a minimum of 18 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
It takes from 20 minutes up to 2 hours to get from Cancun Airport to Cancun’s various hotels. For example, it takes 20 minutes to the hotels in Cancun, 40 minutes to hotels in Playa del Carmen and 1.5 hours to Tulum.
If you book a shared transfer, the wait time can be up to 60 minutes.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected. You can see our recommendations on the following question.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 1 hour from the boat's docking time.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
Great roblems with the shuttle: once out of the airport there was no one and by phone they said they had no availability and to take a taxi.
We are sorry for this inconvenience. The car suffered an incidence on its way and couldn't get in time to the airport. They weren't aware of this incidence with time enough to send another vehicle. We have already proceeded to refund the total amount.
They clearly forgot about me. No one was waiting for me. I needed to call for them to send someone. It took 40 min for a car to arrive. Should have taken a bus for half price
We are really sorry about the delay, our partner had a problem with the availability. We will take appropriate measures to ensure that this situation does not recur.
I travelled with my partner
6
11/Feb/2021
Anonymous
Tamaulipas, Mexico
El
Conductor se la paso en el celular mientrS manejaba
Hemos comprobado que el conductor solo utilizó el móvil para informar al proveedor sobre su ubicación y comprobar el itinerario del siguiente servicio que debía dar.
I travelled with small children
5 out of 444 reviews
10
12/Feb/2020
Vinícius Julien
São Paulo, Brazil
Llegada en mi hostel exatamente en horário que solicite. Conductor educado y gentil. Muito rápido hasta el aeropuerto
I travelled by myself
8
31/Jan/2020
Rossana Rossi
Santa Maria , Brazil
The transfer got a little bit late (15 minutes) .
I travelled by myself
2
30/Jan/2020
Anonymous
Rotterdam , Netherlands
Not flexible at all
We were able to verify that the driver went to execute the transfer as planned. Thank you for your comment.
I travelled with friends
6
4/Jan/2020
Daniel
Texas, United States Minor Outlying Islands
Al darle las gracias al conductor por su servicio, nos contestó “gracias para los payasos”. Este es el trato que se les da a los clientes si no proporcionan propina? La compañía debería pagar adecuadamente sus empleados o no permitirles de insultar irónicamente a los clientes por no pagar el un servicio previamente pagado, ulteriormente. No nos pareció correcto.
Sentimos de veras si el trato no fue el esperado. Por supuesto, pasamos nota a nuestro colaborador local para evitar que estas situaciones vuelvan a repetirse en el futuro.
I travelled with my partner
10
26/Oct/2019
Danilo Matos
Miami, United States Minor Outlying Islands
Muy profesionales ,personas muy atentas volveríamos a viajar con ustedes y recomendarlos
Our customers' reviews
These are genuine reviews written by our customers.5 out of 302 reviews
2/Feb/2020
Borgo San Giacomo, Italy
Great roblems with the shuttle: once out of the airport there was no one and by phone they said they had no availability and to take a taxi.
We are sorry for this inconvenience. The car suffered an incidence on its way and couldn't get in time to the airport. They weren't aware of this incidence with time enough to send another vehicle. We have already proceeded to refund the total amount.
21/Feb/2021
Cdmx, Mexico
Excelente servicio Translate this opinion into English.
Excellent service Opinion translated. Show original.
20/Feb/2021
Tietê , Brazil
Presteza, cordialidade e pontualidade Translate this opinion into English.
Promptness, cordiality and punctuality Opinion translated. Show original.
13/Feb/2021
Sp, Brazil
They clearly forgot about me. No one was waiting for me. I needed to call for them to send someone. It took 40 min for a car to arrive. Should have taken a bus for half price
We are really sorry about the delay, our partner had a problem with the availability. We will take appropriate measures to ensure that this situation does not recur.
11/Feb/2021
Tamaulipas, Mexico
El Conductor se la paso en el celular mientrS manejaba
Hemos comprobado que el conductor solo utilizó el móvil para informar al proveedor sobre su ubicación y comprobar el itinerario del siguiente servicio que debía dar.
5 out of 444 reviews
12/Feb/2020
São Paulo, Brazil
Llegada en mi hostel exatamente en horário que solicite. Conductor educado y gentil. Muito rápido hasta el aeropuerto
31/Jan/2020
Santa Maria , Brazil
The transfer got a little bit late (15 minutes) .
30/Jan/2020
Rotterdam , Netherlands
Not flexible at all
We were able to verify that the driver went to execute the transfer as planned. Thank you for your comment.
4/Jan/2020
Texas, United States Minor Outlying Islands
Al darle las gracias al conductor por su servicio, nos contestó “gracias para los payasos”. Este es el trato que se les da a los clientes si no proporcionan propina? La compañía debería pagar adecuadamente sus empleados o no permitirles de insultar irónicamente a los clientes por no pagar el un servicio previamente pagado, ulteriormente. No nos pareció correcto.
Sentimos de veras si el trato no fue el esperado. Por supuesto, pasamos nota a nuestro colaborador local para evitar que estas situaciones vuelvan a repetirse en el futuro.
26/Oct/2019
Miami, United States Minor Outlying Islands
Muy profesionales ,personas muy atentas volveríamos a viajar con ustedes y recomendarlos