How do I upload products?
Once your registration request has been accepted, we take care of uploading the product based on the information you provide us (descriptions, calendar, photos, etc.).
What distribution channels does Civitatis use?
Civitatis is fundamentally B2C, and both strong reputation and customer loyalty allowed us to reach 4 million customers in 2019. However, we also have 20,000 B2B collaborators inlcuding travel agencies, bloggers, and hotels who recommend us and help market our activities.
Do I have to sign a contract to start working with Civitatis?
If your request has been approved by our Product team, you simply have to validate your online registration and accept the general collaboration conditions to start selling your products in Civitatis.
What documents do I need to be a supplier?
Once your request is approved, you'll need a copy of your company registration, as well as the proof of the bank account holder and possession of the corresponding liability insurance.
How can I place my products in Civitatis?
If you’re a local supplier of any activity, day trip, guided tour or transfer and wish to upload your products on Civitatis' webpage, you must fill out an application form (found on the right side) and we will evaluate your application as soon as possible.
What is your criteria to choose suppliers?
We select our partners and suppliers based on strict internal guidelines that check the popularity, quality and price of each activity and day trip.
We never publish the same product or activity in a destination with two different suppliers because we have an obligation to our users to select ourselves, and guarantee the best service for each activity.
What is your collaboration model?
Civitatis is an intermediary between the final clients and the operators of tourist services in destinations around the world. There are no costs associated with uploading or maintaining products, the only thing we invoice is the commission negotiated with each of our partners.
The client pays 100% of the price when reserving with Civitatis. We pay the reservations which took place each month at the beginning of the following month, with the commission removed.
How long does the provider selection process take?
There is no standard duration, it depends on the destination and product type. At any time you can consult the status of your request by logging in with your username and password.
How are reservations managed for an activity?
The client pays 100% of the price when reserving on the website. Reservations are paid the month after the activity takes place, with commission removed.
Once your registration request has been completed, we'll deal with uploading the product. From the control panel, you can close and open dates, introduce limits on certain days and times, deal with cancellations, opinions, and payments.
What is your minimum permanence period?
Our objective is to develop stable and long-lasting relationships with our partners. Nonetheless, there is no minimum permanence period, nor exclusivity clause. At any time, the collaboration may be ended by either one of the parties.
Where can I check the status of my registration?
You can consult the status of your registration logging in with your username and password.
What booking integration software does Civitatis support?
Our own software is the most common system among our partners; but we are also connected with TourCMS, Fareharbour, Bokun, Rezdy, Ingresso, Prioticket, Trekksoft, ExperienceBank, Tixalia, Travelotopos, Galaxy Connect, Clorian and Turitop. More being added every month in order to easily synchronise calendars and reservations with our partners.
How do I access my supplier account?
You can access your supplier account via the "login" button on the right
How can I reset my password?
If you’ve forgotten your password or user name, you can reset your email here